Expected more clarity in sales explanation
Before purchasing, I expected the sales explanation to cover all the aspects of the software and training clearly. While the information presented was warm and inviting, I found it somewhat lacking in detail. There were a few features, like the dialer's capabilities and the exact nature of the database integration, that I thought would be described more thoroughly. Instead, I had to figure out much of it during the onboarding process. The sign-up and payment steps were explained well enough, but I think the pre-purchase communications could have set better expectations about how much training is necessary. I appreciate the friendly tone, but overall I was hoping for a clearer picture upfront to avoid surprises. That said, the software itself has potential once you get past the initial learning curve, even if the initial sales conversations didn't cover everything I was curious about.