Expected more clarity in pre-purchase details
Before purchasing the WFHI software and training, I expected a very streamlined sales process with clear explanations of each feature and onboarding steps. Initially, the sales team was helpful and shared general information, which made me confident about proceeding. However, after signing up, I encountered a few surprises such as certain features in the calling tools that were less intuitive than suggested, and the database integration required more manual setup than I anticipated. On the plus side, the training sessions were quite thorough once I started, and support was always available to answer my queries. I appreciated that the software did provide value eventually but wished that the pre-purchase communication was more detailed and included realistic expectations about setup time and certain functionality limits. In some ways, the software met my expectations, but there were gaps between the initial promises and the actual experience. That sort of unevenness is something I hadn’t anticipated when I first considered the purchase.