Before signing up, I thought the sales process would be straightforward, setting clear expectations

Before signing up, I thought the sales process would be straightforward, setting clear expectations

Before signing up, I thought the sales process would be straightforward, setting clear expectations about the software features and support availability. Initially, the brochure painted a comprehensive picture, but when I started the onboarding, I found certain tools like the dialer weren’t as intuitive as promised. On the upside, the database functionality did match the description and helped me organize contacts well. However, support wasn’t immediately reachable for some questions about payment, which was frustrating. Overall, I got part of what I expected but also encountered delays and unclear explanations that made things tougher than I anticipated. I appreciate the automatic updates improving stability, but I still think the early explanations could be clearer for someone new to remote workflow software.