Expected more clarity, got mixed impressions
Before I signed up, I assumed the onboarding and payment process would be smooth and really focused on making the software work well for remote workflows. Unfortunately, the steps felt less streamlined than I expected because the invoicing seemed to lag behind my actual purchase confirmation. While the software itself, especially the calling tools and dialer, worked fine once everything was set up, the initial access and database setup required more back-and-forth than I had anticipated. The training modules were somewhat helpful, though they missed covering some practical aspects I thought would be included based on the information given before buying. Also, the automatic updates didn’t always align with the instructions in the training, which caused some confusion. On the plus side, telephonic support was polite and did respond, but it took a while to get through, which delayed resolving issues. Sign-up was more complicated than I thought it would be, and the payment process could have been clearer with better invoicing details upfront. I wasn’t entirely satisfied because what I expected to be an easy setup with consistent guidance turned into a more involved process that needed patience. Despite these hiccups, I will admit the software’s core functions do operate well once the hurdles are cleared, and that was the one positive to hold on to. Still, I think they should work on matching expectations to reality better.