Expected more clarity, got a balanced mix
When I first signed up for the WFHI software, I was hoping for a smooth experience given how much was promised about the sales and support process leading up to the purchase. The sign-up was straightforward enough, and I appreciated the invoicing system being clear and on time. However, during the initial days of using the dialer tool, I found some glitches that slightly disrupted my workflow. The training materials did help clarify some of these issues, but I still felt like some of the labels and instructions could be more intuitive. On the positive side, the telephonic support was accessible and polite, even if the hours didn’t always match perfectly with my working schedule, so at times I needed to wait before getting any help. Overall, I feel somewhat confident with the software now, but I can’t say it fully matched the expectation I had by the end of the pre-purchase phase. It works well in parts but has room to improve for a smoother overall workflow experience.