Expected more clarity, ended with mixed feelings
When I first signed up, I thought the onboarding would be straightforward and the software interface quite intuitive. Initially, I managed to set up some workflows with the database feature, which was a bit smoother than I anticipated. However, the calling tools started acting oddly during the dialer sessions; at times, the software lagged, making calls drop unexpectedly. Training sessions were informative but sometimes felt rushed, leaving me unsure about some advanced functions. The automatic updates arrived as noted, but the changes sometimes confused my workflow instead of improving it. Telephonic support was helpful to some extent, especially with basic queries, but for more complex issues, I felt the responses were slow or vague. The sign-up process and invoicing were relatively painless, though I had to double-check a couple of payment labels to be sure I understood correctly. Overall, by the end of my first week, I felt neither fully confident nor disappointed. The software has promise and clear strengths, but also areas for improvement that impacted my initial experience. I am cautiously optimistic but will need further use to decide if it fully meets my remote workflow needs.