Expected more clarity during training steps
Before starting the training, I expected a clearer match with what was promised during sign-up, but the experience was mixed. For example, the session on using the dialer tool focused heavily on its basic functions but missed covering some advanced features I had anticipated. That moment stood out because I was hoping for deeper insights to make the calling workflow easier. Beyond that, the onboarding was passable—covering core software navigation and database basics, but without much detail on integrating the updates or handling complex queries within the system. On the positive side, the initial sign-up and invoicing process was smooth and as expected. I also appreciated the general tone of the training delivery, which was patient and accessible. However, some specific, practical examples or scenarios were missing, which could have helped bridge what I expected with what was offered. Overall, the training got me started but left gaps I am filling through my own experimentation.