Expected more clarity but product felt different
When I first heard about the software, I thought it would match what I needed for running remote workflows smoothly. But after signing up and going through the onboarding, I’m left a bit unsure. The sales process was quite straightforward, and the sign-up and invoice details were clear enough. However, once I started using the calling tools and the dialer, it didn’t quite feel like what I imagined. Some functions were easier to use than others—the database feature seemed to work fine, but I struggled with the updates that occasionally interrupted my routine. The telephonic support was okay, though at times answering my queries was slower than I hoped. I’m still figuring out the training part too; the wording on the dashboard sometimes felt confusing, so I wasn’t sure I was using the software efficiently. I expected a seamless experience right after purchase but found myself thinking more about whether I got exactly what I had in mind. I can say one thing though—the payment and invoicing side was handled well and clear, so that’s one positive. Overall, I’m cautiously optimistic but not entirely convinced yet.