Expected more clarity before purchase
Reflecting on my experience with the sales and pre-purchase process of WFHI, I realize now that my expectations didn’t quite match reality. I thought I would receive more comprehensive guidance during sign-up and onboarding, but found that I needed to figure out several aspects on my own afterward. The training, while decent, didn’t delve as deep into using the calling tools effectively as I had hoped. The invoicing and payment process was straightforward, which I appreciated, but I suspect I will need help again when renewing or upgrading, given how much I’m still learning about the software functions. Support during the initial weeks was not as accessible as promised, so I experienced some delays before getting responses. Overall, I expected a smoother and more hands-on introduction to all features, but what I got was something more self-directed. For the future, I am considering whether reaching out again for assistance will be necessary to resolve some ongoing questions about the database and dialing system, which I initially thought would be clearer from the sales conversations.