Expected more clarity and speed, might need help again soon
When I first looked into this software and its services, I assumed the sales and pre-purchase communication would be more straightforward. Sign-up process was longer than expected, and some of the labels used in their dashboard were confusing from the start. I thought that the training provided would clear these things up quickly, but it only partially did. Many parts of onboarding felt under-explained, and I found myself having to reach out to support repeatedly. Unfortunately, the telephonic support wasn’t as quick or clear as I wanted, which left me feeling stuck at times. I did appreciate the automatic updates, which kept the system current without me having to do anything. But since the initial experience involved quite a lot of back-and-forth and waiting, I’m worried I might need similar help if I come back to use their services again. The invoicing and payment flows were smoother, and I had fewer issues there, so those parts were fine at least. Overall, I expected a more guided start considering the complexity, but the reality was slower and less helpful than I hoped.