Expected more but had to figure out key parts myself
My experience with WFHI's support and communication yielded mixed feelings. Initially, I expected the onboarding and training to provide comprehensive guidance for the calling tools and database integration. Although some aspects were covered, I found myself having to independently resolve a number of questions related to the automatic updates and their impact on workflow continuity. The telephonic support did offer assistance but often felt reactive instead of proactive, requiring me to initiate contact rather than receiving timely guidance. Sign-up and invoicing functioned as anticipated, without major issues, but the overall support framework could be improved to reduce the amount of troubleshooting placed on the user. While the software performance was generally adequate, the limited preemptive communication around updates and feature changes was a drawback. I believe that clearer, more proactive support and detailed onboarding would better serve users like me who value structure and predictability in managing remote workflows. Without these improvements, users may find themselves having to learn much through trial and error.