Expected more but got something different
I had quite a clear idea of what to expect from the sales and pre-purchase materials but honestly, you didn’t quite match up to that impression. Beforehand, I thought sign-up and invoicing would be a quick, painless affair, yet I found some delays and lack of immediate clarity, especially regarding payment options. The onboarding felt a bit slower and more repetitive than I imagined it would be, with unexpected waiting times during training sessions. On the other hand, your calling tools and dialer were more intuitive than I anticipated, and automatic updates ran smoothly without disrupting my workflow. Support was generally helpful when I reached out, though sometimes it took a bit longer than I wanted. So while some parts of the software and process really clicked for me, others left room for improvement compared to what I expected going in.