expected more but found decent handling in problem times
I was curious how WFHI’s support team would manage when something didn't go as planned, especially since remote setups can have hiccups. Luckily, when my dialer stopped syncing with the database, I got through to their telephonic support fairly quickly, which I appreciated. The advisor was polite and walked me through some basic troubleshooting steps. However, it did take longer than I anticipated to fix the issue, and I sometimes felt like I was repeating my concerns without a clear timeline when it would be resolved. On the bright side, the automatic updates kept trying to correct bugs regularly, and the software acted better after a couple of these updates. Learning to navigate some problems myself was necessary since not all answers came from the support calls right away. So, I felt a mix of things working well alongside moments of frustration. The sign-up and invoicing processes were smooth, and the training materials helped me understand how to use features and manage workflows, so I wasn’t completely dependent on support. Overall, they met my basic expectations but there was room for quicker and more proactive communication in resolving issues.