expected more but also surprised in some ways
I had used a different remote workflow software before, so at first I was pretty skeptical about switching, mainly because the previous one felt well established and familiar. However, the sales and pre-purchase experience with this was surprisingly decent. The sign-up process cleared up my doubts quickly and the invoicing was more transparent than what I remembered. One thing that caught me off guard was how intuitive the database management system was compared to my past experiences. Though some features needed a bit more explanation in the training sessions, overall it compared favorably to what I had used. The calling tools were better integrated, making my workflow easier to manage, which was a welcome change from the clunkier systems I was used to. On the flip side, the automatic updates sometimes happened slower than anticipated which interrupted the seamlessness for a few minutes. Telephonic support was helpful but occasionally not immediately available, which was a minor downside compared to my expectations from previous software. So while some elements felt upgraded and pleasantly surprising, others showed room for improvement. If I keep using the software, I’m hoping those speed elements improve because the overall functionality is definitely better and more user-friendly than some older tools I worked with.