Expected more based on past experience, but got less
Coming from a previous platform that had a very intuitive onboarding and clear step-by-step tutorials, I had quite high expectations from WFHI. Initially, I thought the sign-up and payment process would be similarly smooth, and to some extent, it was acceptable. However, as I moved to understand the software’s workflow, it was clear that the training and guidance were not as comprehensive as I had hoped. One moment stood out: during a call with support, I was expecting really clear stepwise instructions based on past experience but instead received rather vague advice that was hard to apply. While the automatic updates ran without issue, the overall setup felt more complicated than necessary. The integration of calling tools and database seemed promising but also lacked the user-friendly explanations I anticipated. I might concede that the invoicing process was straightforward, appearing more organized than I feared it might be. Yet, the overall feeling was of a system that could require more effort to learn and understand compared to what I had used before. I wished for better clarity and hands-on guidance, but that was largely missing from my experience.