Expected more alignment with promised training
Before signing up, I had certain expectations that the onboarding and training sessions would be comprehensive and tailored to my specific workflow needs. However, after completing the initial training, I found it was too generic and didn't cover practical scenarios that I face regularly. The dialer tool also seemed less intuitive than anticipated, requiring constant reference back to manuals. While the invoicing and payment process were handled professionally and without hassle, the software features did not align well with my expectations. Though the automatic updates were regular, they failed to enhance user experience significantly. Overall, what I got fell short of what I thought I'd receive based on the pre-purchase information, leading to some disappointment in the training offered.