Expected lots of help but got enough to manage next time
When I started, I honestly thought I’d need a lot of continuous support and training because remote workflow software can be quite complex. The onboarding training turned out much better though, it was thorough without being overwhelming. I learned how to use the calling tools, the dialer, and the database section in detail, and those tutorials really helped me get comfortable pretty quickly. The sign-up and payment flow was smooth too, which took some stress off my plate early on. By the end of it all, I felt confident enough to navigate independently, which was a relief given how many times I’d needed hand-holding with similar tools. They also have this system of automatic updates that work quietly in the background, so I won’t have to stress about installing or maintaining the software next time. If I need help again, I know support is available by phone and pretty responsive generally, but I think I’ll manage on my own most of the time now. So honestly, what I got was a bit more practical and self-sufficient than I expected from the training, and that made it worth the effort.