Expected lots of handholding but got a mostly self-directed setup
When I first signed up, I was expecting the support team to guide me step-by-step through using the software since I’m not very technical. But actually, the initial training and onboarding was designed so well that I found myself figuring out most of the setup with minimal help. The dashboard and calling features were straightforward enough to learn through the provided materials. Of course, I did call support a few times for questions, and the telephonic support was responsive and helpful, though I didn’t need it as much as anticipated. Automatic updates were handled smoothly without me needing to intervene, which was a relief. Payment and invoicing worked as expected, with clear instructions. Overall, I appreciate that WFHI’s product allowed me to be mostly independent, which saved time and avoided waiting on others. It did the job efficiently and met my basic expectations for a remote workflow solution.