Expected logical steps but got confusing jumble instead
I was really hopeful when I first signed up that the support and communication process would be clear and follow a sensible order so I could get started quickly. However, my experience turned out quite differently. The steps given to complete my onboarding and understand the software features didn’t follow an intuitive sequence. At times I was asked to complete certain tasks without proper context or adequate instructions, which made me stop and wonder what to do next. Although there was a phone number for support, calling it often led to waiting on hold or getting transferred several times without any real resolution. The training modules felt scattered and did not seem to build on one another systematically. I expected the software interface to be explained first, then the calling tools and database later, but instead, I was given mixed instructions that made the whole learning curve steeper than expected. Due to this jumble of information and the lack of clear communication flow, I felt overwhelmed and frustrated, which reduced my enthusiasm. This arrangement fell short compared to what I was anticipating, and as a result, I felt stuck rather than guided through the process. Hopefully future updates will help make the steps more logical and easier to follow.