Expected logical sequence, got jumble instead
I approached the training and onboarding hoping for a clear step-by-step progression, starting with basic software access and moving on to more complex features like the dialer and database. Instead, it felt like the steps were shuffled without much thought for a natural flow. For example, I found myself learning about the calling tools before even fully understanding how to sign up and access the software properly. This made the process confusing and a bit frustrating. While some parts, like automatic updates, were explained well after initial onboarding, the overall sequence didn’t build my confidence effectively. The telephonic support was helpful when I reached out, but I wouldn’t want to rely on that frequently due to the learning curve caused by the order of content delivery. The invoicing and payment information came midway, which I would have preferred to learn upfront to plan better. All in all, the training materials had valuable information, but the arrangement felt illogical and made it harder to grasp the whole workflow at once. I hope future improvements will consider a more sensible order so newcomers can find it smoother and less overwhelming from the start.