expected less waiting, got mostly okay response
I honestly thought I'd be stuck on calls or waiting forever to get some help but that wasn't really the case. The support team was pretty responsive and tried their best to not repeat themselves too much. I did have to explain my issue twice at one point which was a bit annoying, but they were friendly and understood the problem soon after. Overall, it felt like they valued my time despite the usual wait times you get with call-based support. The telephonic assistance helped me navigate some parts of the dialer and database features that I didn't fully grasp from the onboarding. Obviously, some steps were a bit slow but nothing too frustrating, just that little wait made me wish for quicker updates. Still, I appreciate that they tried to make the process smooth rather than me getting stuck in loops of repeating myself. Wouldn't say perfect but it was quite close to what I expected for this kind of service and the casual calls didn't feel like a waste of time which was my main worry.