Expected less waiting, got decent support time
At first, I thought the support might take a long time to respond because of the complex software. But they managed to be pretty quick in replying whenever I called or emailed, which was good. However, I did have to repeat my concerns a couple of times when transferring between agents, which was a bit annoying. The telephonic communication overall was clear, but the waiting times were sometimes longer than I'd like, although not excessive. The sign-up, payment, and invoicing steps were straightforward with no delays, which helped set a positive tone. Compared to what I expected, support was better than average, but there is still some room for improvement in how they handle transferring calls or queries. Overall, the experience left me fairly satisfied but not without minor frustrations.