Expected less waiting, got decent prep
I was expecting the onboarding to involve quite a bit of waiting between modules, especially since remote training can drag on. But in practice, the sessions were sequenced so that while there was some repetition of basic concepts, it helped in reinforcing the use of the dialer and database features later on. Some steps, like setting up the calling tools, took longer than I anticipated but this gave enough time to absorb the instructions thoroughly. The sequence balanced out because the telephonic support team was responsive when I had questions, so the waiting didn't feel like downtime. Preparing to use the software through the guided training was better paced than I expected, and the invoice and payment online process was straightforward without unnecessary delays.