Expected less repetition but support was mostly responsive
I expected that contacting support would be more straightforward without having to repeat myself multiple times. In my experience, there was some unnecessary repetition during calls when I looked for help on call dialer issues, which slowed things down. However, the wait times weren’t very long overall and support agents eventually understood the problem after explaining more than once. It wasn’t a smooth ride throughout but I think my expectations needed to be adjusted slightly given the complexity of the software. Responses mostly arrived within a reasonable window, and the guidance was useful once we got past the communication hiccups. So while it wasn’t perfect and involved some patience, my impression was that support generally delivers what it promises, just with a little room for improvement around efficiency and clarity in initial contacts.