expected less one-time setup, more ongoing support
My initial impression was that the setup would be mostly a one-time thing, and once I was onboarded, I could manage the software with minimal ongoing input. However, what I found was quite different. While the sign-up and initial training were straightforward, a significant amount of time and effort was still required regularly to keep everything running smoothly. The database needed frequent updating and maintenance, and the calling tools occasionally required troubleshooting beyond what the training covered. The support was available but seemed more reactive than proactive. Automatic updates sometimes introduced new quirks that needed attention after the fact. Invoicing and payment processes were simple enough, which was a positive. Overall, I expected to spend less ongoing time on setup and adjustments and more on actually using the platform for workflows. In practice, the balance didn’t meet my expectations, so I found myself dedicating more effort than I had planned for the maintenance and fine-tuning aspects.