4 out of 54 of 5Unverified experienceSupport and communication
Expected less hassle, got more jagah fix karni thi
Main to ye soch raha tha ki support kaafi easy process mein hoga, magar mujhe lagta hai main zyada efforts laga raha hoon jitna expect kiya tha. Telephonic support apne tarike se helpful tha, par mujhe aksar khud se hi jyada samajhna pada ki kya karna hai. Setup se le kar database integration tak bhi kaafi baar mujhe try karna para troubleshoot karne ke liye, jo thoda thakane wala tha. Jo initial onboarding tha, woh thoda simple bana sakte they, mujhe baar baar team ko call karna pada clarification ke liye. Lekin haan, jitni bhi queries main unhe bataya, wo sunte the aur solve karne ki koshish karte the, wo achha tha. Bas main itna hi expect kar raha tha ki thodi zyada guided flow mile aur mujhe zyada khud se struggles na karni pade.