Expected less handholding, got a neat balance instead
Initially, I thought I would need constant handholding with WFHI's support, but overall, the experience was quite balanced. The onboarding had clear instructions, but when some issues popped up later, I noticed that I had to solve most matters myself or find answers without immediate help. Support was accessible via phone and friendly enough when I reached out, but it wasn’t overly proactive in guiding me beyond my queries. This was not what I expected at first since I assumed the training and support would be more detailed and ongoing. The software updates come automatically, which is great as it keeps things fresh without much effort. The dialer and database tools worked smoothly day to day, and payments and invoicing were straightforward. So while I didn’t get exhaustive support or handholding throughout, the platform’s design and functionality almost made that gap unnoticeable. I’d say it met my expectations except in the area of continuous personalized assistance, which I expected to be stronger than it really was.