expected less, got quicker responses than i thought
I wasn’t expecting the support to be very quick when I signed up for the training and onboarding, but actually, the team responded quite efficiently during the entire process. The initial sign-up and invoicing felt routine as expected, but what surprised me was the speed at which my queries about the database feature and calling tool got answered. The telephonic support was consistently better than what I assumed it might be, which helped me sail through the learning curve of the software. That said, there were small delays here and there, probably when the issue required input from multiple departments. The training material itself was clear but not overly elaborate, and the onboarding flow felt well-paced rather than rushed or drawn out. All in all, I expected a slower response from support but ended up finding the actual communication quite proactive. This definitely improved my overall impression of the service, though there is still room for a bit more consistency. Nonetheless, getting answers faster than anticipated meant the process was less frustrating than I had prepared myself for.