Expected just once, but got ongoing support
Honestly, I thought the setup would be a one-time event, just sign-up and some initial training, then done. But it turns out, your support and communication are ongoing, which is quite helpful though I’ve probably explained my situation a few times now. The calling tools and dialer setup didn’t demand repeated explanations, but the database usage had some evolving features which required me to get in touch with support more than I expected. Automatic updates come through regularly too, so it’s not a set-and-forget kind of deal. Your team’s telephonic assistance has been patient and responsive, which I appreciate, even if I must say I was hoping for fewer follow-ups from my side. The invoice and payment steps were smooth enough, nothing complicated there. So, while I was ready for a quick, single-phase setup, the experience turned into a more sustained interaction with your team, which ultimately makes sense for software like this but was a bit more involved than I anticipated.