Expected instant support but faced long waits and repetition
I was really hopeful about the support and communication when I signed up, expecting prompt responses and clear answers to my queries. However, from the beginning, I found the process quite frustrating with a lot of waiting on calls and repeated explanations needed. Every time I contacted support, I had to repeat my issue, which was tiring and added to my confusion. The onboarding flow seemed straightforward on paper but in practice, it felt slow and disorganized due to inconsistent communication. Also, the training sessions didn’t clarify many of my doubts, which I thought they would. The invoicing process was clear enough, but the overall delay in telephonic responses made me question the value of the service. I wasn’t entirely sure if this was just my experience or common. I wish there were faster and more understanding support for people like me who needed quick answers and smoother interaction. This gap between expectation and reality left me a bit disheartened.