Expected Immediate Replies, Got Mostly Quick Responses
I expected the support team to be immediately available when I reached out, but the response times were generally reasonable given their workload. They replied to my messages usually within a few hours, not instantly as I had hoped. The team handled my questions about the dialer setup well, clearing up most of my doubts during calls. However, on one occasion, there was a slight delay in addressing a technical issue with the database feature, which mildly disrupted my workflow. Still, their telephonic support was steady overall, and I appreciated the clear communication during updates. The invoicing process was smooth without needing extra help, which was good. So while the response was not always as fast as I expected, the assistance quality made up for it for the most part.