Expected helpful training, got daily frustration instead
I kept expecting the day-to-day training and onboarding to get easier than the first try, but honestly, things just didn’t improve. Each day I logged in hoping the interface would behave better or that the training modules would make more sense, but that wasn’t the case. The pacing felt off, so I was left waiting between steps with no clear guidance on what to do next. The support was available sometimes, but they mostly referred me back to the same materials that were confusing. The software updates changed things but didn’t fix the core problems I faced with the calling tools and database setup. I anticipated these recurring difficulties to smooth out as I used the system more, yet the frustration stayed consistent. I wanted a clear, steady path through the training so I could gain confidence in using the software daily, but instead, I felt stuck repeating the same issues. So my expectations were definitely not met by this ongoing experience with their training and onboarding process.