Expected help when things went wrong, but that didn’t happen
I was hopeful when I started using the software, but it became frustrating because when something went wrong, the system didn’t handle it well at all. For instance, during some calls, the dialer would freeze or disconnect without warning, and there was no clear error message guiding me what to do. I expected the software to have some sort of fallback or automatic repair function, but it just stuck and forced me to restart it completely. Also, during database access issues, sometimes data just wouldn’t load, and I kept waiting without any prompt or explanation. I tried reaching out to support multiple times, but responses were delayed and often didn’t solve the problem fully, leaving me stuck. The onboarding promised ease of access and smooth operation, but the reality was quite different with recurring bugs. It surprised me how inconsistent the software was when handling errors because I thought it would be more robust. Overall, it felt like the software did not match my expectations for reliability, and that was the most disappointing part of my experience with it.