Expected hassle-free billing but had to figure out most myself
I assumed the billing and payment process for WFHI software would be simple and automated, aligned with their promised paid services and invoicing. Unfortunately, that was not entirely the case for me. The sign-up went okay, but after that, I found the invoice details rather unclear, and automatic updates didn’t exactly make the billing any simpler. I ended up having to manually track payments, sometimes reconciling charges which should have been straightforward. The telephonic support was available but only after I spent considerable time resolving issues myself, which was frustrating since I expected a smoother process given this is a paid platform. There was minimal guidance on how to handle cancellations or upgrades, making the payment experience less than user-friendly. The calling tools and database features didn’t interfere, but that didn’t compensate for the billing shortcomings. Overall, I expected more help and a clearer payment system so I wouldn't have to do so much legwork on my own.