Expected hassle-free access, mostly got it with minor glitches
I expected to get straightforward access to the software once signed up, and for the most part, that happened. The signup and invoicing processes were smooth without unnecessary complications. I was able to start using the calling tools and database features right away without waiting for additional permissions. However, there were a couple of times when I faced minor glitches with the dialer, which required me to contact support. While the telephonic support was helpful, these issues meant I probably will need their assistance again if such errors recur. Automatic updates were good; they rarely disrupted my workflow. Overall, the experience met my expectations reasonably well but wasn't perfect. Given that, I wouldn’t be surprised if I have to seek help again, but I’m not too worried about it since the support is responsive.