Expected hands-on help, got to figure out too much alone
I expected the support here to be more hands-on based on the initial promises during sign-up. However, I found myself having to work out many issues entirely alone, which was frustrating. The telephonic support did exist but often felt like they were reading from a script rather than actively solving my unique problems. The guidance provided wasn’t as clear as I hoped and often required me to search through forums or try different things myself. This was not what I anticipated, since I thought there would be more direct help with the software and its features. While I appreciate the warm tone of communication, the actual support didn’t meet the level I needed. It sometimes took a long time to reach someone able to advise properly, which slowed down my workflow considerably. In retrospect, I expected a smoother support experience when issues cropped up, but it was quite the opposite in reality.