Expected hands-on guidance but found gaps instead
When I started the onboarding and training, I thought it would be straightforward and comprehensive, helping me avoid confusion during setup. But honestly, it didn’t turn out that way. The initial instructions seemed clear enough, but as I progressed, I kept running into parts where important details were missing or vague, making me feel lost. I compared it with other training experiences where there was more personal support, and it was obvious something was lacking here. I reached out for telephonic support hoping to get quick answers, but the responses didn’t always clear my doubts, leaving me frustrated. Given this, I don’t think I could get through the setup easily by myself next time without significant help again. It felt like the process expected me to figure out a lot on my own, which surprised me because I thought they’d lead me through the whole workflow thoroughly. Also, the invoicing part was trickier than I imagined, adding to the confusion.