Expected hands-on guidance but did a lot myself
Using the WFHI software, I anticipated a fair amount of support through the onboarding and training phases, but in reality, I had to figure out much of the workflow on my own. The tools provided, including the dialer and the database feature, are solid when set up correctly, but the documentation felt somewhat sparse or assumed prior knowledge. So, even though the software access was granted quickly and the automatic updates kept things current, I found myself experimenting a lot to match the system to my needs. The telephonic support is available, but it sometimes felt reactive rather than proactive, which meant I needed to rely more on trial and error. That said, the invoicing and payment system was straightforward to navigate, with clear steps during sign-up that required minimal intervention. Overall, the product is quite good if you're comfortable with learning primarily by doing, although a little more hand-holding at the start would have made the experience smoother and less time-consuming.