Expected guided help, got left figuring out most things alone
I expected the sales and pre-purchase process to provide clear guidance and thorough explanations, but it was quite the opposite. While some initial information was available, most of the details on how to actually use the calling tools and database were left for me to figure out on my own. The training seemed minimal, and I had to spend many hours attempting to understand the onboarding flow without much support. Automatic updates weren't clearly communicated, so that caused some confusion too. Compared to similar services I've tried, this lack of structured guidance felt frustrating. The billing and invoicing process was also less transparent than I hoped. The one positive was that the interface once accessed was fairly straightforward, but overall, the experience was disappointing because I thought there would be more proactive assistance than what happened in reality.