Expected guided help, but had to figure out lots myself
When I started using WFHI’s training and software, I thought there would be more step-by-step support from your side, especially for the onboarding and using the calling tools. Instead, I found myself reading long manuals and trying to troubleshoot quite a few problems on my own. While the software itself is solid and updates happen automatically which I appreciate, a little more active help or checking in would have been nice. For example, I expected someone to guide me through setting up the database feature, but that part was mostly trial and error for me. Telephonic support did answer when I called, but I had to initate most of the calls myself because the help wasn’t proactively offered during training. The invoicing and payment process was straightforward and did not cause any issues, so that part met my expectations well. Overall, you provide decent resources, but I feel like the human element in support could be stronger and more proactive rather than waiting for customers to reach out and figure things out individually.