Expected glitches, but they handled it well enough
I went in expecting that some things might go wrong during the onboarding with this sales and pre-purchase process, and they actually handled issues better than I guessed. For example, I had a hiccup with accessing certain calling tools at first, which made me a bit worried about whether the database integration would smooth out. However, their telephonic support stepped in fairly quickly to guide me through resolving that, which I appreciated. Despite some initial confusion around the invoicing, the payment process afterwards was quite straightforward. What I didn’t expect was how the automatic updates would keep improving the software experience without me having to intervene, which was a pleasant surprise. The training also helped set reasonable expectations about the software capabilities. All in all, it met and sometimes exceeded what I hoped for, though a bit more clarity earlier on about what to do in case of problems would have been nice.