Expected flexible timing, got rigid training hours
I signed up hoping the onboarding and training would fit well with my varied work hours since I can’t commit to a fixed schedule daily. Unfortunately, the training sessions were scheduled in fixed blocks that didn’t consider my availability much at all. I really wanted a setup that flowed around the hours I actually work because remote workflows should offer that flexibility. The onboarding process felt drawn out because of this mismatch, and I sometimes struggled to engage fully during sessions that didn’t align well with my peak focus times. I was expecting to move through training in a way that balanced my routine, but instead it felt rigid and less adaptive. The telephonic support was polite but only helpful within the office-hours window, so that added to my frustration. Overall, I didn’t get the flexible training experience I hoped for which made the whole onboarding feel more cumbersome than it should be.