Expected flexible support hours, got limited ones
I was hoping that the telephonic support would be accessible during the hours I typically use the software since my work hours vary. However, when I called one evening expecting assistance, I found the support line was closed or unavailable. That was frustrating because I needed to resolve an issue quickly to continue using the dialer and database features effectively. At other times, the responses I got were somewhat helpful, but it seemed like the support staff’s availability was tied to traditional office hours, which didn’t fit my schedule well. The automatic updates to the software worked fine and didn’t cause problems, so that's something they did well. But overall, my experience was held back by the mismatch between expected support accessibility and what was actually offered. I was hoping for a more flexible approach to customer communication that would fit the variable hours I usually keep.