Expected Flexible Support Hours, But It Didn’t Fit My Schedule
I was really hoping that the telephonic support would cater conveniently to the hours I actually work, which are pretty irregular. Unfortunately, that wasn’t the case. There was one particular time when I needed immediate assistance early morning, thinking the support lines would be accessible since I work odd shifts. But no one picked up and the recordings just directed me to other resources. It left me feeling quite frustrated as I was stuck with a technical issue related to the dialer feature, key to my daily workflow. At other times, I found that calling the support line seemed almost impossible without waiting excessively, which slowed down my onboarding process. The software itself seemed to update automatically but without guidance or timely help, it was hard to make full use of the new features introduced. While I understand time zone differences can be tricky, I expected maybe more flexible or at least some form of extended support given the nature of remote work. On the bright side, sometimes emails were replied to, though with delays, so there was some communication. Still, this patchy support availability really impacted how smoothly I could get started and maintain productivity. I hoped for a better fit with my working schedule but instead, I had to figure out most things on my own or wait for quite long for assistance, which didn’t match my initial expectations.