Expected flexible support hours but got standard timing only
I was expecting the support hours to align better with my work schedule, but that wasn't the case. The telephonic assistance was available only during traditional hours, which made it hard for me to get help when I was actively using the calling tools or updating my database. The automatic updates often took place during my working time, and any issues arising then required contacting support that wasn't immediately accessible. Also, the onboarding process for the training happened when I had limited availability so that added to the challenge. The invoice and payment system was fine, at least it did not require support during odd hours. Overall, the mismatch between my active working hours and the support availability was disappointing because it stalled progress sometimes.