1 out of 51 of 5Verified purchaseSupport and communication
Expected flexible support hours but didn't get that
I assumed support would align better with my working hours but found it difficult to reach assistance at times I actually needed help. The telephonic support is generally responsive but the available hours didn’t fit well with my schedule. I also found the wait time longer than I expected when I called during off hours. Although the invoicing and payment process was clear and the software itself accessible, the misalignment with support times left me frustrated. Onboarding was fairly detailed, but when I needed extra help beyond standard hours, it wasn’t available. Given how remote workflows often require flexibility, this was a real inconvenience during my setup phase.