Expected Flexible Hours, Got a Rigid Setup
When I first signed up, I assumed the software would easily accommodate my preferred work hours, since many platforms highlighted that feature. However, as I went through the onboarding and started using the calling tools daily, I noticed the dialer forced timings that didn’t align with my schedule. I tried adjusting the settings hoping for some flexibility, but the automatic updates didn't improve this aspect. Even the database feature seemed set up for standard office hours, which made managing contacts outside my active hours difficult. On the plus side, the telephonic support was reachable and courteous when I called to ask about this issue, which I appreciate. The invoicing and payment process was straightforward, without any complications. Ultimately, the software worked fine for a standard 9-to-5 routine, but for someone like me who prefers off-peak working hours, it wasn’t the best fit. I wish there was more adaptability in scheduling, especially since that was a key reason I chose this product. Overall, the experience hasn’t matched my initial expectations.