Expected flexible hours, delivery was slightly rigid
Before purchasing, I was under the impression that the software would easily adapt to the working hours I actually keep. The description suggested great flexibility which seemed promising for managing a remote schedule with varied hours. However, once I accessed the features and explored the calling tools and scheduling options, I found the hours to be less adjustable than anticipated. This was frustrating because I expected to be able to set specific calling windows that matched my availability closely. Instead, the system required a more rigid setup that didn't accommodate last-minute changes easily. On the other hand, the onboarding training was helpful in guiding me through the usage, and the sign-up and payment process was straightforward without complications. The support team was polite though not always immediately responsive. I acknowledge that some automatic updates improved software stability, but they didn’t address the hour flexibility issue. So while the product met many expectations in terms of usability and access, the mismatch in working hours flexibility means it isn’t an ideal fit for what I need. I hope you consider enhancing this area to better match user work schedules in the future.