expected flexible hours, but system assumed fixed timings
I was hoping the software would let me manage my workflow on flexible hours, matching when I actually work. But it seemed designed for fixed schedules I guess? The whole database and dialer setup made me feel tied down to certain time blocks. Also the training and onboarding didn't quite address how to handle out-of-standard hours effectively. It was more about routine stuff, which wasn't very useful for my needs. The automatic updates sometimes shifted things around, which was annoying when my hours weren't regular. On the plus side, the calling tools themselves did work smoothly when I was online, and the support was okay if I called for help. But overall, the fit with my actual work hours felt off. I expected more flexibility from such a platform. Signing up and billing was easy enough, and the software access was fine, but the mismatch with hours kinda threw me off. I might try adapting, but honestly, it’s not what I was hoping for when I chose this.