Expected flexible hours but got limited support timing instead
I was expecting a more flexible setup that matched my irregular working hours, but what I found was not quite that. The sign-up process was smooth enough, and the invoicing seemed straightforward at first, which I appreciated. However, when I tried to use the dialer and calling tools during odd hours in the evening, it felt like not much support was available to assist me. I expected telephonic support to be reachable at all times since the training mentioned 24/7 help, but that was not the case. Sometimes, I had to wait long just to get a response or even advice to look through the database feature documentation. It felt frustrating because while the software itself seems capable, the lack of active support during my key hours made it less practical for me. I kept circling back to the point about how the support hours are more limited than I expected, and it did affect my workflow, making me reconsider continuing with the service unless these hours improve.